Last updated: 14 September 2026
We want you to be happy with your Moelly tights. If you are not, this policy explains exactly what you can do, how long you have, and who pays for what. Nothing here limits any rights you have under the consumer laws that apply where you live.
The short version
- You have 30 days from the day your order is delivered to request a return or refund.
- Items must be unworn and in their original packaging.
- If your order arrives damaged, faulty or incorrect, we cover everything — no return cost to you.
- Refunds are issued to your original payment method.
How to start a return
Email us at rcamus.pro@gmail.com with your order number and, if the item is damaged or incorrect, a photo. Please do not ship anything back before contacting us: we will send you return instructions first.
In many cases, and especially for low-value items, we will not ask you to ship the product back. If that applies to your order we will tell you when we reply, and you may keep the item.
Return shipping costs
If you are returning an item because you changed your mind, you pay the return shipping cost unless we tell you otherwise in our reply.
If the item is damaged, faulty, not what you ordered, or never arrived, we pay all costs and you are entitled to a replacement or a full refund, including the original shipping cost if any was charged.
Condition of returned items
Hosiery is an intimate garment. For hygiene reasons we can only accept returns of items that are unworn and returned in their original, undamaged packaging. Items that have been worn, washed, altered or returned without their packaging cannot be refunded, except where the item is faulty.
This restriction does not apply to items that arrive damaged or defective.
When you get your money back
Once we approve your return, we issue the refund within 10 business days to your original payment method. Your bank or card issuer may take a few additional days to post it to your account.
If more than 15 business days have passed since we confirmed your refund and you still have not received it, email us and we will chase it.
Cancelling an order
Orders are sent for dispatch within 24 hours. If you email us before your order has been dispatched, we will cancel it and refund you in full. Once an order has shipped, the return process above applies instead.
Late or missing deliveries
If your order has not arrived within the delivery window stated in our Shipping Policy, contact us. You may choose either a full refund or a replacement shipment. See the Shipping Policy for how we handle delays.
Exchanges
We do not process direct exchanges. If you want a different colour, request a refund and place a new order — it is faster.
If you are shopping from the European Union or the United Kingdom
In addition to the 30-day policy above, you have a statutory right of withdrawal of 14 days from the day you receive your order, without giving any reason. You can exercise it by sending us a clear statement by email to the address above. Our 30-day policy is more generous than this statutory minimum and applies to you as well.
Where you exercise the statutory right of withdrawal, you bear the direct cost of returning the goods. One exception applies by law: sealed goods which are not suitable for return for health protection or hygiene reasons cannot be returned once unsealed after delivery.
We refund within 14 days of being informed of your decision, using the same means of payment you used.
Questions
Email rcamus.pro@gmail.com. We answer within 1 to 2 business days.