Contact information

Talk to a human

Moelly is a small brand. Emails are read and answered by a person, not a bot.

Email: rcamus.pro@gmail.com

Response time: within 1 to 2 business days, Monday to Friday.

What to include

To get your answer in one reply rather than three, please include:

• Your order number (it is in your confirmation email and starts with a #)
• The email address you used to order, if it is different from the one you are writing from
• A photo, if the item arrived damaged or is not what you ordered

Common questions, answered faster

Where is my order? You received a tracking number by email when your parcel was dispatched. Tracking can take 2 to 4 days to start updating — that is normal. If it has not moved in 10 days, write to us.

I want to return something. You have 30 days from delivery. Email us first, before shipping anything back — we will send you instructions, and in many cases we will not ask for the item back. Full details are in our Refund Policy.

I entered the wrong address. Email us immediately. If your order has not shipped yet, we can fix it.

I want to cancel. If your order has not been dispatched, we will cancel it and refund you in full.

Privacy or data request. Email us with the subject line Privacy Request. See our Privacy Policy for what you are entitled to.