Shipping policy
Last updated: 14 September 2026
Where we ship
Our main market is the United States. We also ship to a number of other countries; if yours is available, it will appear at checkout.
Cost
- United States: shipping is free on every order, with no minimum.
- Other destinations: the exact shipping rate is calculated and displayed at checkout before you pay.
Processing time
Orders are processed and sent for dispatch within 24 hours of being placed, excluding weekends and public holidays. Orders placed on a Friday evening or over a weekend are dispatched on the next business day.
Delivery time
For the United States, the expected delivery time is 7 to 12 business days from dispatch, door to door, with tracking.
Business days do not include weekends or public holidays. Delivery times for other destinations vary and are shown at checkout where available.
These are estimates based on the transit times our carriers currently achieve. Customs processing, carrier backlogs and weather can add time, and peak periods such as November and December are slower across the whole industry.
If your order is delayed
If we cannot ship your order within the time stated above, we will contact you, tell you the new expected date, and offer you the choice between waiting for the revised date or cancelling your order for a full and prompt refund. You never have to accept a delay you did not agree to.
If your order has not arrived 12 business days after dispatch, email us and we will either refund you in full or send a replacement, whichever you prefer.
Tracking
You will receive a confirmation email when you order, and a second email with a tracking number once your parcel is dispatched. Tracking information can take 2 to 4 days to start updating after dispatch — this is normal and does not mean the parcel is lost.
If your tracking has not moved for 10 days, contact us.
How your order is fulfilled
Moelly products are manufactured and shipped by our production partners. Depending on stock, your parcel may be shipped from a facility outside your country. This is reflected in the delivery estimates above.
Import duties and taxes
Cross-border shipments can be subject to import duties, tariffs, customs fees or local taxes. Rules change, and they differ by destination and by the value and origin of the goods.
Where such charges apply, they are set by the destination country and are the responsibility of the recipient, unless we have explicitly stated at checkout that duties are prepaid. They are not included in the product price and they are not a shipping fee charged by us. Customs may hold a parcel until any charge due is paid.
If a parcel is returned to us because a customs charge was refused or left unpaid, we will refund the product price minus any return costs we incur.
Wrong or incomplete addresses
Please check your shipping address before confirming your order. If a parcel is undeliverable because the address was incorrect or incomplete, we will do our best to help, but we cannot guarantee recovery of the parcel and any reshipment may be charged.
If you spot a mistake, email us immediately — if the order has not yet been dispatched we can usually correct it.
Split shipments
If you order more than one pair, your items may arrive in separate parcels on different days. You are not charged more for this.
Lost parcels
If tracking shows your parcel as delivered but you have not received it, check with your neighbours and your building manager first, then contact us within 7 days. We will open an investigation with the carrier and resolve it with you.
Questions
Email rcamus.pro@gmail.com. We answer within 1 to 2 business days.